InteliChart Excels in KLAS First Look Spotlight Report with Superior Patient Portal Performance
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CHARLOTTE, N.C., May 21, 2024 ~ InteliChart, a leading provider of patient engagement solutions for healthcare organizations, has recently received high praise for its Patient Portal in the report, "InteliChart Patient Portal 2024: Providing a Best-of-Breed Patient Portal Focused on Engagement." This marks the company's first KLAS validation and it has exceeded expectations with an impressive score of 86∗ in overall customer satisfaction.

KLAS, a renowned organization known for its rigorous evaluation of healthcare IT software and services, evaluated InteliChart's Patient Portal in various categories such as key performance indicators, customer outcomes, and adoption of key functionality. The report highlighted the InteliChart Patient Portal as a superior alternative to EHR vendor offerings due to its focus on integration and enhancing patient experiences through seamless communication.

One of the key findings from the report was a perfect 100%∗ rating for keeping all promises, indicating unparalleled reliability and trustworthiness. Additionally, the portal received an impressive score of 89%∗ for customer willingness to purchase again, showcasing significant client satisfaction and loyalty. The report also gave an A-∗ grade in executive involvement, reflecting InteliChart's commitment to leadership engagement and customer success.

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Gary Hamilton, CEO of InteliChart, expressed his excitement about the results stating, "We are thrilled to see such positive feedback from the KLAS First Look Spotlight Report. It's especially rewarding to know that 88% of those surveyed view InteliChart as a vital part of their long-term strategy. Our team is dedicated to providing best-in-class solutions that not only meet but exceed our clients' needs for innovative patient engagement technologies."

Customers have praised InteliChart for its robust functionality, exceptional customizability, and seamless integration capabilities. One organization even stated that they chose to work with InteliChart's Patient Portal because their EHR's portal could not produce some necessary features. They found InteliChart's product to be more flexible and have more capabilities compared to other solutions.

The report also revealed that 88% of clients appreciate InteliChart's value-driven approach, particularly their policy against nickel-and-diming for every feature. Furthermore, 57% of users reported seeing immediate positive outcomes, with 86% witnessing those outcomes within the first six months.

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Hamilton also highlighted the rapid return on investment (ROI) that clients experience, stating, "The speed at which our customers see tangible ROI after implementing our Patient Portal is a testament to the effectiveness and efficiency of our products. We're committed to continuous innovation to support our clients' success."

InteliChart's Patient Portal is part of its Healthy Outcomes platform, a comprehensive suite of patient engagement solutions including online scheduling, patient reminders, digital patient intake, virtual visits, and population health management. For more detailed insights, readers can refer to the full KLAS report. To explore InteliChart's full suite of patient engagement solutions, visit intelichart.com.

∗Limited data

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