Video Provider Saves Hundreds Per Day with New Middleware
ncarol.com/10035253

ASHEBORO, N.C. - ncarol.com -- Randolph Communications upgraded their video middleware to the Innovative Systems solution due in part to a long-standing vendor relationship on the APMAX voice platform and the good tech support they provide.

According to CO Engineering Manager, Daniel Nicodemus, Randolph customers are comfortable with the traditional guide platform, and channel surfing, and he says that preference will likely continue. Getting local channels with a roof-top antenna in this rural North Carolina area is difficult and is another reason why Randolph decided to stick with IPTV when they upgraded to the Innovative Systems Video Middleware.

Support Tools Saving Time and Money          Nicodemus says that as an engineer, he is convinced that the support tools built-in to the Innovative platform have greatly improved the quality of service that he can give to his customers. The tools like Video Monitor, User Experience Monitor, and the Virtual Remote™ are allowing them to save hundreds of dollars per day in truck rolls, for a company that serves seven counties.

With the Video Monitor, Nicodemus says all techs receive email alarms when a channel is not meeting expected performance thresholds, which gives them a heads-up before a customer would call in. Nicodemus also finds the User Experience Monitor extremely valuable because it gives technicians easy access to Set Top Box performance logs so they can go right to the STB that is causing the problem rather than checking out all of them in a home.

More on ncarol.com

• Bruce A. Rosenblat Releases A Pocket Full of Change, a Sharp, Thought-Provoking Book on Growth, Perspective, and Personal Change
• Marcus Boyd Announces Upcoming Children's Book The Royal World of Autism and Expands His Global Advocacy for Autism Awareness
• Phuket Bike Week Rebrands as Hard Rock Cafe Phuket Bike Week Under Landmark 5-Year Partnership
• VDG Virtuoso Unveils Revolutionary Platform Giving Artists "Label-Level Access in Their Pocket"
• L2 Aviation Appoints Tony Bailey as President and Chief Operating Officer

About Randolph Communications          Randolph Communications provides advanced telecommunications solutions and world-class customer care to its customers in northwest North Carolina. Locally owned and operated, Randolph Communications has been in business for over 65 years. Visit their website: http://www.rtmc.net

About Innovative Systems
Innovative Systems is a leading vendor of solutions for North American communications providers with over 800 deployed systems. eLation™, our BSS/OSS solution, includes integrated billing, provisioning, Mobile apps, financials, and mapping. MG-TV is our one-platform approach to video solutions such as Middleware, VOD, Cloud DVR, Restart TV, HLS Live Streaming, Conditional Access, and set-top boxes.  The APMAX™ platform provides enhanced voice and hosted business solutions. For more information, visit http://www.innovsys.com