Trending...
- RAS AP Consulting Advances to RFP Stage in Heidelberg Materials' SAP Vendor & Customer Master Data Modernization Initiative
- Matthew Cossolotto Spotlights Make a Promise Day 2026 Events, Including Official Launch of Harness Your PromisePower and Issuing a "Peace Promise"
- Did Drake Just Find His Next Signee? Peoria Rapper Rhymi Gifts "ICEMANDRAKE" Domains, Drops Debut Album Same Day
ASHEBORO, N.C. - ncarol.com -- Randolph Communications upgraded their video middleware to the Innovative Systems solution due in part to a long-standing vendor relationship on the APMAX voice platform and the good tech support they provide.
According to CO Engineering Manager, Daniel Nicodemus, Randolph customers are comfortable with the traditional guide platform, and channel surfing, and he says that preference will likely continue. Getting local channels with a roof-top antenna in this rural North Carolina area is difficult and is another reason why Randolph decided to stick with IPTV when they upgraded to the Innovative Systems Video Middleware.
Support Tools Saving Time and Money Nicodemus says that as an engineer, he is convinced that the support tools built-in to the Innovative platform have greatly improved the quality of service that he can give to his customers. The tools like Video Monitor, User Experience Monitor, and the Virtual Remote™ are allowing them to save hundreds of dollars per day in truck rolls, for a company that serves seven counties.
With the Video Monitor, Nicodemus says all techs receive email alarms when a channel is not meeting expected performance thresholds, which gives them a heads-up before a customer would call in. Nicodemus also finds the User Experience Monitor extremely valuable because it gives technicians easy access to Set Top Box performance logs so they can go right to the STB that is causing the problem rather than checking out all of them in a home.
More on ncarol.com
About Randolph Communications Randolph Communications provides advanced telecommunications solutions and world-class customer care to its customers in northwest North Carolina. Locally owned and operated, Randolph Communications has been in business for over 65 years. Visit their website: http://www.rtmc.net
About Innovative Systems
Innovative Systems is a leading vendor of solutions for North American communications providers with over 800 deployed systems. eLation™, our BSS/OSS solution, includes integrated billing, provisioning, Mobile apps, financials, and mapping. MG-TV is our one-platform approach to video solutions such as Middleware, VOD, Cloud DVR, Restart TV, HLS Live Streaming, Conditional Access, and set-top boxes. The APMAX™ platform provides enhanced voice and hosted business solutions. For more information, visit http://www.innovsys.com
According to CO Engineering Manager, Daniel Nicodemus, Randolph customers are comfortable with the traditional guide platform, and channel surfing, and he says that preference will likely continue. Getting local channels with a roof-top antenna in this rural North Carolina area is difficult and is another reason why Randolph decided to stick with IPTV when they upgraded to the Innovative Systems Video Middleware.
Support Tools Saving Time and Money Nicodemus says that as an engineer, he is convinced that the support tools built-in to the Innovative platform have greatly improved the quality of service that he can give to his customers. The tools like Video Monitor, User Experience Monitor, and the Virtual Remote™ are allowing them to save hundreds of dollars per day in truck rolls, for a company that serves seven counties.
With the Video Monitor, Nicodemus says all techs receive email alarms when a channel is not meeting expected performance thresholds, which gives them a heads-up before a customer would call in. Nicodemus also finds the User Experience Monitor extremely valuable because it gives technicians easy access to Set Top Box performance logs so they can go right to the STB that is causing the problem rather than checking out all of them in a home.
More on ncarol.com
- The Millennium Alliance Appoints Former Adweek Executive Eric Hayden Shakun as Chief Financial Officer to Accelerate Next Phase of Growth
- T. Jones Group Named Finalist Across Multiple Categories at the 2026 Georgie Awards
- Rock & Roll Fan Granted Dream Experience Thanks to Donors and Grant A Dream™ Program
- The Simplest Small Business You're Probably Not Thinking About
- San Francisco Writer Wins Webby Award, Internet's Highest Honor, for Website Based on her Novel
About Randolph Communications Randolph Communications provides advanced telecommunications solutions and world-class customer care to its customers in northwest North Carolina. Locally owned and operated, Randolph Communications has been in business for over 65 years. Visit their website: http://www.rtmc.net
About Innovative Systems
Innovative Systems is a leading vendor of solutions for North American communications providers with over 800 deployed systems. eLation™, our BSS/OSS solution, includes integrated billing, provisioning, Mobile apps, financials, and mapping. MG-TV is our one-platform approach to video solutions such as Middleware, VOD, Cloud DVR, Restart TV, HLS Live Streaming, Conditional Access, and set-top boxes. The APMAX™ platform provides enhanced voice and hosted business solutions. For more information, visit http://www.innovsys.com
Source: Innovative Systems
0 Comments
Latest on ncarol.com
- Michelangelo's Great Secret Hiding in Plain Sight
- From Blank Page to Published Book
- Virginia Marchese's Paradox: A Nation Still Deciding Who Belongs Examines Race, Migration, Law, and America's Unfinished Struggle for Equality
- Larry R. Wasion's Jump Gate III RoadMaker Blends Cutting-Edge Sci-Fi with High-Stakes Space Exploration and Complex Technologies
- American Mensa and Davidson Institute Join Forces To Strengthen Support for Profoundly Gifted Youth
- SpeedyIndex Rolls Out Automated API for Mass URL Verification, Solving the Backlink Blind Spot for SEO Agencies
- Unto These Hills Outdoor Drama Returns for 76th Anniversary Season Beginning May 30th
- Cherokee Historical Association Awarded $520,000 Grant from Cherokee Preservation Foundation
- KLEKT Announces Appointment of Jay Kimpton to Board of Directors
- Michigan Attorney General Closed FGM Licensing Investigations Months Before Federal Case Ended, Records Show
- America's Boating Club Celebrates National Safe Boating Week
- Mensa Foundation Event Reframes Brain Health for Every Age
- New from Regal House Publishing, Into the Night Woods, a boy's heroic effort to save his best friend
- DLT Resolution, Inc. (Stock Symbol: DLTI) Expands Into the $224 Billion Life Settlements Market While Accelerating Telecom Growth Across Canada
- Ashley Wineland's 'Love + Heartbreak' Tour Brings her Emotional and Empowering Album 'Wineland' to Nationwide Audiences
- People & Stories/Gente y Cuentos Welcomes Two New Trustees as Organization Enters 54th Year and Expands Community Reach
- With a Dream and a Team, Monalisa Okojie Is Empowering the Next Generation Through EXPOSE NGO
- Triumph Roofing Charlotte Expands Roofing Services Across South Charlotte and Ballantyne
- American Properties Realty, Inc. Celebrates 2026 FAME Awards - Community of the Year - Heritage at South Brunswick
- Hypershift Launches Hypershift.labs to Operationalize AI in Complex Enterprise Environments