Trending...
- SacraPod Suites Unveils AI-Powered 'Work + Rest' Smart Hospitality Model for Retrofitting Underused Motels Across the U.S
- From Real Estate to Reel Power: H.L Woods Carves His Legacy as a Cutting-Edge Visionary Filmmaker
- Veterans for America First's Vet Force community outreach is expanding said David Draper VFAF
ASHEBORO, N.C. - ncarol.com -- Randolph Communications upgraded their video middleware to the Innovative Systems solution due in part to a long-standing vendor relationship on the APMAX voice platform and the good tech support they provide.
According to CO Engineering Manager, Daniel Nicodemus, Randolph customers are comfortable with the traditional guide platform, and channel surfing, and he says that preference will likely continue. Getting local channels with a roof-top antenna in this rural North Carolina area is difficult and is another reason why Randolph decided to stick with IPTV when they upgraded to the Innovative Systems Video Middleware.
Support Tools Saving Time and Money Nicodemus says that as an engineer, he is convinced that the support tools built-in to the Innovative platform have greatly improved the quality of service that he can give to his customers. The tools like Video Monitor, User Experience Monitor, and the Virtual Remote™ are allowing them to save hundreds of dollars per day in truck rolls, for a company that serves seven counties.
With the Video Monitor, Nicodemus says all techs receive email alarms when a channel is not meeting expected performance thresholds, which gives them a heads-up before a customer would call in. Nicodemus also finds the User Experience Monitor extremely valuable because it gives technicians easy access to Set Top Box performance logs so they can go right to the STB that is causing the problem rather than checking out all of them in a home.
More on ncarol.com
About Randolph Communications Randolph Communications provides advanced telecommunications solutions and world-class customer care to its customers in northwest North Carolina. Locally owned and operated, Randolph Communications has been in business for over 65 years. Visit their website: http://www.rtmc.net
About Innovative Systems
Innovative Systems is a leading vendor of solutions for North American communications providers with over 800 deployed systems. eLation™, our BSS/OSS solution, includes integrated billing, provisioning, Mobile apps, financials, and mapping. MG-TV is our one-platform approach to video solutions such as Middleware, VOD, Cloud DVR, Restart TV, HLS Live Streaming, Conditional Access, and set-top boxes. The APMAX™ platform provides enhanced voice and hosted business solutions. For more information, visit http://www.innovsys.com
According to CO Engineering Manager, Daniel Nicodemus, Randolph customers are comfortable with the traditional guide platform, and channel surfing, and he says that preference will likely continue. Getting local channels with a roof-top antenna in this rural North Carolina area is difficult and is another reason why Randolph decided to stick with IPTV when they upgraded to the Innovative Systems Video Middleware.
Support Tools Saving Time and Money Nicodemus says that as an engineer, he is convinced that the support tools built-in to the Innovative platform have greatly improved the quality of service that he can give to his customers. The tools like Video Monitor, User Experience Monitor, and the Virtual Remote™ are allowing them to save hundreds of dollars per day in truck rolls, for a company that serves seven counties.
With the Video Monitor, Nicodemus says all techs receive email alarms when a channel is not meeting expected performance thresholds, which gives them a heads-up before a customer would call in. Nicodemus also finds the User Experience Monitor extremely valuable because it gives technicians easy access to Set Top Box performance logs so they can go right to the STB that is causing the problem rather than checking out all of them in a home.
More on ncarol.com
- Josh and Heidi Follow Up the Much Anticipated and Successful Launch of the "Spreading the Good BUZZ" Podcast with a Personal Request
- Revolutionary Blockchain Platform Okh Finance Announces Okh Finance(OKKH) Token Launch to Transform Global Asset Leasing Market
- Cover Girl Finalist Teisha Mechetti Questions Legitimacy of Inked Originals Competition, Demands Transparency
- Easton & Easton, LLP Files Suit Against The Dwelling Place Anaheim & Vineyard USA Over Abuse Allegations
- AI Visibility: The Key to Beating Google's AI Overviews and Regaining Traffic
About Randolph Communications Randolph Communications provides advanced telecommunications solutions and world-class customer care to its customers in northwest North Carolina. Locally owned and operated, Randolph Communications has been in business for over 65 years. Visit their website: http://www.rtmc.net
About Innovative Systems
Innovative Systems is a leading vendor of solutions for North American communications providers with over 800 deployed systems. eLation™, our BSS/OSS solution, includes integrated billing, provisioning, Mobile apps, financials, and mapping. MG-TV is our one-platform approach to video solutions such as Middleware, VOD, Cloud DVR, Restart TV, HLS Live Streaming, Conditional Access, and set-top boxes. The APMAX™ platform provides enhanced voice and hosted business solutions. For more information, visit http://www.innovsys.com
Source: Innovative Systems
0 Comments
Latest on ncarol.com
- The World's Largest Green Economic Revolution Emerges as Nature, Tech, and Finance Converge
- Vinnetwork Unveils Decentralized AI Platform with Vinnetwork(VIN) Token to Challenge Tech Giants' Data Monopoly
- Centennial Flyers to Become Colorado's First Launch Customer for All-Electric B23 Energic Aircraft
- Pyro Marketing Opens New Digital Marketing Company in Saint Petersburg to Power Growth for Fitness and Ecommerce Brands
- Dr. John Salerno of Salerno Wellness Introduces Their New Full Body Capsule for Advanced LED Light Therapy Patient Treatments
- $14M Expansion Deal with Famed David Lloyd Highlights Rebrand of Sports, Entertainment and Gaming Innovation by AI Driven, Online Fan Engagement Co
- Marvelous Mouse Talk Named One of the Top 100 Disney Podcasts by MillionPodcasts
- Heartfelt Dreams Foundation Launches Campaign to Build CHD Hospital
- Radarsign Tackles Intersection Safety with Launch of Grid-Free Solar LED Stop Sign
- Needing a windshield replacement in North Carolina?
- Miami Real Estate Agent Drastically Increases Interest In Homes
- Adostics & Genmega Announce the Introduction of A-POD
- New Bible Study Unpacks Jesus' Prophecy on Temple Destruction and His Return
- LIB and Nidec Rejoin Forces for Giant TH-0098 Temperature Humidity Test Chamber
- Just As The Sun Colors Flowers, Art Colors Life
- Heritage at South Brunswick Offers Immediate Townhome Appointments and Special Mortgage Incentive Fast-Moving Sales
- NASA Collaborative Agreement for Supply of Thin-Film Solar Tech for Orbital Application to Advance Development of Thin-Film PV Power Beaming: $ASTI
- Exciting New Era of Sports, Entertainment & Gaming Innovation Spotlighted by Rebrand of Expanding AI Driven, Online Fan Engagement Company: SEGG Media
- Service Ninjas Debuts First-of-Its-Kind "Membership" Platform for Home Service Pros
- Duke Energy to announce second-quarter financial results on Aug. 5