Trending...
- Robert DeMaio, Phinge CEO to Speak at 30th IIPLA 2026 on Securing IP, User Data & Digital Sovereignty via Verified App-less Tech. Attend the Live Q&A!
- Steve Thompson Launches StickyHealth to Tackle the Retention Gap in the Growing GLP 1 Market
- Patented Foodservice Products Company with Strong Gross Margins and Substantial Two-Year Revenue Growth Hits Market for $1.6 Million
ASHEBORO, N.C. - ncarol.com -- Randolph Communications upgraded their video middleware to the Innovative Systems solution due in part to a long-standing vendor relationship on the APMAX voice platform and the good tech support they provide.
According to CO Engineering Manager, Daniel Nicodemus, Randolph customers are comfortable with the traditional guide platform, and channel surfing, and he says that preference will likely continue. Getting local channels with a roof-top antenna in this rural North Carolina area is difficult and is another reason why Randolph decided to stick with IPTV when they upgraded to the Innovative Systems Video Middleware.
Support Tools Saving Time and Money Nicodemus says that as an engineer, he is convinced that the support tools built-in to the Innovative platform have greatly improved the quality of service that he can give to his customers. The tools like Video Monitor, User Experience Monitor, and the Virtual Remote™ are allowing them to save hundreds of dollars per day in truck rolls, for a company that serves seven counties.
With the Video Monitor, Nicodemus says all techs receive email alarms when a channel is not meeting expected performance thresholds, which gives them a heads-up before a customer would call in. Nicodemus also finds the User Experience Monitor extremely valuable because it gives technicians easy access to Set Top Box performance logs so they can go right to the STB that is causing the problem rather than checking out all of them in a home.
More on ncarol.com
About Randolph Communications Randolph Communications provides advanced telecommunications solutions and world-class customer care to its customers in northwest North Carolina. Locally owned and operated, Randolph Communications has been in business for over 65 years. Visit their website: http://www.rtmc.net
About Innovative Systems
Innovative Systems is a leading vendor of solutions for North American communications providers with over 800 deployed systems. eLation™, our BSS/OSS solution, includes integrated billing, provisioning, Mobile apps, financials, and mapping. MG-TV is our one-platform approach to video solutions such as Middleware, VOD, Cloud DVR, Restart TV, HLS Live Streaming, Conditional Access, and set-top boxes. The APMAX™ platform provides enhanced voice and hosted business solutions. For more information, visit http://www.innovsys.com
According to CO Engineering Manager, Daniel Nicodemus, Randolph customers are comfortable with the traditional guide platform, and channel surfing, and he says that preference will likely continue. Getting local channels with a roof-top antenna in this rural North Carolina area is difficult and is another reason why Randolph decided to stick with IPTV when they upgraded to the Innovative Systems Video Middleware.
Support Tools Saving Time and Money Nicodemus says that as an engineer, he is convinced that the support tools built-in to the Innovative platform have greatly improved the quality of service that he can give to his customers. The tools like Video Monitor, User Experience Monitor, and the Virtual Remote™ are allowing them to save hundreds of dollars per day in truck rolls, for a company that serves seven counties.
With the Video Monitor, Nicodemus says all techs receive email alarms when a channel is not meeting expected performance thresholds, which gives them a heads-up before a customer would call in. Nicodemus also finds the User Experience Monitor extremely valuable because it gives technicians easy access to Set Top Box performance logs so they can go right to the STB that is causing the problem rather than checking out all of them in a home.
More on ncarol.com
- Lake Norman Philharmonic - Free Community Concert
- Amaris Mint® Confirms UK Availability of Swedish-Made BioBoost Daily Nutrition Range
- Sea Tales Strengthens U.S. Leadership Team as Retail Expansion Accelerates
- Patented Foodservice Products Company with Strong Gross Margins and Substantial Two-Year Revenue Growth Hits Market for $1.6 Million
- Robert DeMaio, Phinge CEO to Speak at 30th IIPLA 2026 on Securing IP, User Data & Digital Sovereignty via Verified App-less Tech. Attend the Live Q&A!
About Randolph Communications Randolph Communications provides advanced telecommunications solutions and world-class customer care to its customers in northwest North Carolina. Locally owned and operated, Randolph Communications has been in business for over 65 years. Visit their website: http://www.rtmc.net
About Innovative Systems
Innovative Systems is a leading vendor of solutions for North American communications providers with over 800 deployed systems. eLation™, our BSS/OSS solution, includes integrated billing, provisioning, Mobile apps, financials, and mapping. MG-TV is our one-platform approach to video solutions such as Middleware, VOD, Cloud DVR, Restart TV, HLS Live Streaming, Conditional Access, and set-top boxes. The APMAX™ platform provides enhanced voice and hosted business solutions. For more information, visit http://www.innovsys.com
Source: Innovative Systems
0 Comments
Latest on ncarol.com
- New from Regal House, Uprooted, building a farm in a memoir of trauma, resilience, and becoming
- Church Tradition Takes an Unexpected Turn at the Ford Community & Performing Arts Center
- New Book Release Cases From Suite 704
- Redefining Proactive Care: The Rise of the Hybrid Concierge Medical Model
- As Canada and America Turn on Each Other, These Two Authors Stay On Speaking Terms
- GitKraken Names Jim Shaw CEO as Software Teams Move From AI Adoption to Multi-Agent Orchestration
- Brévant Guide Launches New National Restaurant Guide Across Canada
- Free JavaScript Charting Library ProEssentialsJS Permits Commercial Use. Highcharts, SciChart and LightningChart Free Tiers Do Not
- Mito Health Passes One Million Lab Tests, Expands to Seven Categories of Preventive Health Testing
- VC Fast Pitch and Steamwork Ventures Bring Startup & Investor Networking Event to Santa Barbara on October 8
- Volant Announces Major Partnership with the STEM Racing Canada Program to CHAMPION YOUTH ENGINEERING
- Asheville After Dark: KayeDinero Turns Mountain Nights Into New Single "Starlight"
- Badanamu and Friends Live Brings Hit Animated Series to Stages Across the United States
- 54 Million Contract. New Chapter as AI Cybersecurity Platform Expands, Margins Surge & Management Signals Confidence. Cycurion, Inc: (NAS DAQ: CYCU)
- MommyAndMe.club Expands Parent-Child Class Directory to All 50 States and Washington, D.C
- Work 365 Deepens TD SYNNEX Integration with Automated Azure Billing
- KayeDinero Puts Asheville's River In Sound With Single "French Broad," Now Available for Preorder
- RAS AP Consulting Signals Growth of Managed AP Governance With Digital Expansion, Pipeline Activation, and Trademark Filing Ahead of Esker All Access
- Vegan Kingz Unveils Upgraded Digital Platform to Streamline Commercial Foodservice & Wholesale Ordering
- Steve Thompson Launches StickyHealth to Tackle the Retention Gap in the Growing GLP 1 Market