Kuester Management Group Outlines Strategies for Handling HOA Member Complaints
ncarol.com/10116633

CHARLOTTE, N.C. - ncarol.com -- Many homeowners enjoy being part of a homeowners association (HOA), and the benefits that it provides. But it is impossible to please everyone all the time, and complaints do arise on occasion. Kuester Management Group has released a statement to the press regarding tips on how to deal with member concerns and develop solutions.

"Whenever a member has a concern, the board should ensure that they acknowledge it, even if it cannot be immediately addressed or resolved," says Bryan Kuester, President of Kuester Management Group. "Let them know that they have been heard, and you will get back to them. It is also a good idea to ask them to put their complaint in writing so that there is documentation of the issue."

More on ncarol.com

• Nayarit's Jungle Coast Redefines Luxury Travel on Mexico's Pacific Now More Accessible Than Ever
• $10 Million Annual Revenue Merger, Profitable Partner in AI Powered Specialty Automotive Sales Projected to Scale Above $200M: Stock Symbol: NWPG
• Virginia Moving Company Nearly Doubles Customer Calls in Two Weeks After Switching to CARL — the Bold New Alternative to WordPress
• Crankshooter Names Christian DiMonda Director of Marketing to Lead Brand Growth & Community Strategy
• RAS AP Consulting Launches Vendor Master File & Payment Controls Assessment for NACHA Phase 2 Compliance

Before taking any action, the board should make sure it has all of the facts, says Kuester. Ask for more information or clarification if necessary. Then, refer to the association's governing documents to determine what the HOA can legally do. Does their complaint refer to a clear violation of the rules? Is the association responsible for the matter? Explain to homeowners what the governing documents say in relation to their concerns.

If it is a dispute between homeowners, the board may encourage them to work it out on their own. If it is a matter that affects the community, the board may need to put it on the agenda for the next meeting in order to formally discuss and vote on a course of action. Keep the member in the loop so they know what the next steps are and what to expect.

"You can also work with your management company to decide which issues they are permitted to handle on their own, and which ones they should refer to the board," says Kuester. "No matter what, maintain regular communication so everyone is on the same page and the homeowner knows that their complaint has not fallen through the cracks."

More on ncarol.com

• Living Waters Inc Announces the Passing of Founder and Former President & CEO Lawrence Barker-Bey, Jr
• New Homesites Released at Heritage at Manalapan Featuring Scenic Golf Course Views
• The Ultimate Solution to Halt Thermal Runaway
• Strategic Talent Associates Launches THE ALIGNED RESET™
• Calvetta Phair Founder & CEO Earns AOPA Foundation Flight Training Scholarship, Inspiring a New Generation of STEM Dreamers in Underserved Communities

Kuester Management Group assists HOAs in effectively managing questions and concerns and acting in accordance with governing documents and local or state laws. Learn more by visiting www.kuester.com.

ABOUT:

Kuester Management Group, a division of Kuester Companies, works to protect property values and enhance the quality of life in each of its managed communities. Providing a full range of association management services, Kuester Management Group has worked to foster strong, resilient, and unified communities across North and South Carolina. The company is proud to offer on-site property managers, all zealous for building strong communities meant to stand the test of time. More information is available at www.kuester.com or @KuesterCompany.